Contact Us
Have questions ?
They might be answered in our Frequently Asked Questions
.
We tried to cover just about everything you need to know.
You can also email us: sales@coppolettacandles.com
or fill in our contact form:
FAQ
01
I’ve found the candle I want but I am not sure what size to order.
We understand that choosing the right size can be important when purchasing a candle. To help you make the best decision, we recommend considering the space where you intend to use the candle and your burning preferences. Our candles are available in various sizes, ranging from small to large, each with different burn times. If you prefer a longer-lasting candle or want it for a larger room, a larger size might be ideal. However, if you're looking for a candle for a smaller space or want to try out a new scent, a smaller size could be a great option. If you're still unsure, feel free to reach out to our customer support, and we'd be more than happy to assist you in making the perfect choice for your needs.
03
Has my order been sent yet ?
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Thank you for placing your order with Coppoletta Candle Creations! To check the status of your order and whether it has been sent, please log in to your account on our website and navigate to the "Order History" section. There, you will find real-time updates on the progress of your order, including shipping details and tracking information if it has been dispatched. If you have any further questions or need assistance, don't hesitate to contact our customer support team, and we'll be glad to help. We appreciate your business and hope you enjoy your candles!.
05
Part of my order is missing
We sincerely apologize for any inconvenience caused by the missing part of your order. Our team strives to ensure accurate and timely deliveries, but sometimes errors can occur during the shipping process. Please reach out to our customer support immediately with your order details, and we will investigate the matter right away. Rest assured, we'll work swiftly to resolve the issue and ensure that you receive the missing item as quickly as possible. Your satisfaction is our top priority, and we appreciate your understanding and cooperation as we address this matter.
07
Which methods of payments can I use?
At Coppoletta Candle Creations, we offer a variety of convenient and secure payment options to ensure a seamless shopping experience. You can make your purchase using major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we also accept payments made through PayPal for added flexibility. Rest assured that your payment information is handled with the utmost security, and we aim to provide you with a hassle-free checkout process.
09
Is it safe to order online?
Absolutely! At Coppoletta Candle Creations, we prioritize the security and safety of our customers when ordering online. We take all necessary precautions to protect your personal and financial information using industry-standard encryption technology. Our website is designed to provide a safe and secure shopping experience. Additionally, we never share or sell your data to third parties. You can shop with confidence knowing that your privacy and security are of utmost importance to us. If you have any concerns or questions about the ordering process, don't hesitate to reach out to our customer support team for assistance.
02
Can you give me more information about the candles?
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Our candles at Coppoletta Candle Creations are lovingly handcrafted using the finest ingredients to provide you with a truly exceptional experience. We take pride in using natural, eco-friendly materials, and each candle is thoughtfully made to ensure a clean and even burn. Our wide range of scents, carefully curated for relaxation and coping, offers something for everyone. From soothing lavender to invigorating citrus blends, you'll find the perfect fragrance to enhance any moment. Whether you're looking to unwind after a long day or create a tranquil atmosphere for meditation, our candles are designed to bring warmth and comfort to your life. We invite you to explore our collection and discover the transformative power of our candles.
04
Can I track my order ?
Absolutely! We provide order tracking services for your convenience. Once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to track your package's journey. This allows you to stay updated on the status and estimated delivery date of your order, ensuring you can eagerly anticipate the arrival of your Coppoletta Candle Creations. If you have any questions or need further assistance with tracking your order, don't hesitate to contact our customer support team.
06
You’ve sent me the wrong items
We sincerely apologize for the inconvenience and mix-up in your order. Our team is committed to providing the best customer experience, and we understand the frustration this may have caused. Please contact our customer support immediately, and we will rectify the situation promptly. Rest assured, we will take full responsibility for the error and work diligently to ensure you receive the correct items as quickly as possible. Your satisfaction is our top priority, and we appreciate your understanding as we resolve this issue.
08
I forgot to use my discount code
No worries! If you forgot to use your discount code during the checkout process, please don't hesitate to contact our customer support as soon as possible. We'll do our best to assist you and apply the discount code to your order, provided that it is still valid and within the applicable time frame. Your satisfaction is essential to us, and we want to ensure you have a pleasant shopping experience with Coppoletta Candle Creations.
10
Delivery - How much is it and how long does it take?
At Coppoletta Candle Creations, we offer a flat-rate shipping fee for all orders, which may vary depending on your location and the size of your order. The shipping cost will be calculated at checkout before you finalize your purchase. As for delivery time, we strive to process and ship orders within 1-2 business days. Once shipped, delivery typically takes 3-5 business days for domestic orders. However, please note that international shipping may take longer depending on the destination. Rest assured, we always prioritize prompt and reliable delivery to ensure your candles reach you as quickly as possible. If you have any specific shipping inquiries or require expedited shipping, feel free to contact our customer support team, and we'll be delighted to assist you further.